Gorgias prices its ecommerce helpdesk at $60-900/month for unified inbox, automation, and Shopify integration. Free helpdesks cover the essentials: Freshdesk and Zoho Desk offer generous free tiers, HubSpot Service Hub is free, and open-source Chatwoot self-hosts. Here are the best free Gorgias alternatives.
| Alternative | Price | Best For | No Signup? |
|---|---|---|---|
| Freshdesk (Free) | Free (up to 10 agents) | Full helpdesk for small teams | Account needed |
| Zoho Desk (Free) | Free (up to 3 agents) | Ticketing with context | Account needed |
| HubSpot Service Hub (Free) | Free | Free inbox + knowledge base | Account needed |
| Chatwoot (Open Source) | Free (self-hosted) | Unified inbox, self-hosted | ✅ Yes |
| Crisp (Free) | Free (2 seats) | Live chat for ecommerce | Account needed |
Freshdesk's free plan supports up to 10 agents with ticketing, a knowledge base, SLA basics, and email-to-ticket — Gorgias' unified inbox without the ecommerce premium. It integrates with Shopify via free connectors, covering the ticket-management core of ecommerce support at $0.
Zoho Desk's free edition gives up to 3 agents a full ticketing system with customer context, SLAs, and a knowledge base, plus its AI assistant 'Zia' on the platform. For small stores, it is a structured Gorgias alternative that scales into Zoho's broader CRM ecosystem.
HubSpot Service Hub's free tier includes a shared team inbox, ticket pipelines, a knowledge base, and live chat — a complete customer service stack at $0, with CRM context from HubSpot's free CRM. For ecommerce teams already in HubSpot, it is the natural Gorgias alternative.
Chatwoot is an open-source customer support platform with a unified inbox for email, chat, WhatsApp, and social channels, plus automation, canned responses, and reports — self-hosted free with no per-seat fees. It is the strongest free Gorgias alternative for stores with technical resources.
Crisp's free plan includes live chat, a shared inbox, and basic automations for 2 team members, with a lightweight widget that suits online stores. Its simplicity and modern UX make it a fast, free complement to a store's existing support stack.
Gorgias costs $60-900/month (ecommerce plans). That is $720-10,800/year every year — money that could go toward building an AI-powered income stream instead. Our case studies show that you can build complete revenue-generating systems using only free tools.
| Option | Monthly Cost | Annual Cost | 5-Year Total |
|---|---|---|---|
| Gorgias | $60-900 | $720-10,800 | $3,600-54,000 |
| Free Alternatives | $0 | $0 | $0 |
| Savings | $720-10,800/year/year saved | ||
The best free alternative to Gorgias depends on your needs. Freshdesk (Free) is ideal for full helpdesk for small teams. Zoho Desk (Free) is ideal for ticketing with context. HubSpot Service Hub (Free) is ideal for free inbox + knowledge base. All of these alternatives are free or have generous free tiers.
Gorgias costs $60-900/month (ecommerce plans). For most individual users and small projects, the free alternatives listed here provide 80-100% of the functionality at zero cost. Teams with complex collaboration needs may find the paid version worthwhile, but solo creators and small businesses can save hundreds per year.
Yes. The alternatives we list are production-ready tools used by millions. Most people switching from Gorgias find that 2-3 free tools combined cover all their needs, often with better specialised features than the all-in-one paid product.
Yes. Every alternative listed is a well-established tool with active development, large user bases, and transparent privacy policies. Open-source options like those from Hugging Face and Ollama are additionally auditable — you can inspect the code yourself.
Switching from Gorgias ($60-900/month (ecommerce plans)) to free alternatives saves you $720-10,800/year per year. Over 5 years, that is enough to fund a side business or invest in other tools.
Browse All Free Alternatives →